At MISSION CRITICAL IMPACT, we take privacy issues
seriously. By ensuring that you are aware of and understand the MISSION
CRITICAL IMPACT Privacy Policy, we can provide you with better service. Please
take a moment to read the following policy to learn how we handle your personal
information.
Why do we collect personal information?
MISSION CRITICAL IMPACT collects personal information to
improve the manner by which we operate, offer our products and services,
communicate with you about those products and services, and provide effective,
timely customer support when needed. We will never rent or sell any of the
personal information we collect from you to third parties, and we do not share
your personal information except as set forth in this Privacy Policy.
What kind of personal information do we collect?
MISSION CRITICAL IMPACT collects personal information in a
variety of ways when you interact with MISSION CRITICAL IMPACT, including when
you register or create an account with MISSION CRITICAL IMPACT; when you place
an order at MISSION CRITICAL IMPACT; when you use MISSION CRITICAL IMPACT
products or services; when you visit MISSION CRITICAL IMPACT pages or pages of
certain MISSION CRITICAL IMPACT partners; when you enter promotions or
sweepstakes; when you subscribe to a newsletter or desire to be added to our
mailing lists for other products or services; when you correspond or otherwise
interact with us; and when you provide feedback in any of our online surveys.
Information we collect may include: your name, e-mail
address, phone number, address, product preference information, billing
information, demographic information provided by you (such as language, gender
and age, and, if applicable, content preferences and personalization
information) and personal interest information. On occasion, we may ask for
additional information to enable us to provide with access to and use of
certain information, materials and services. MISSION CRITICAL IMPACT may
combine information about you that we have the information we obtain from
business partners or other companies.
What other kinds of information do we collect?
MISSION CRITICAL IMPACT automatically receives and records
information on our server logs from your browser, including your IP address,
information about which pages you visit on MISSION CRITICAL IMPACT, and
information from MISSION CRITICAL IMPACT cookies.
What are cookies and how do we use them?
Cookies are small data files that write to your hard drive
for record keeping purposes when you visit a website. Cookies allow MISSION
CRITICAL IMPACT to measure traffic activity as well as to improve your user
experience, for example by remembering your passwords and viewing preferences.
Like other major websites, MISSION CRITICAL IMPACT uses cookies to provide you
with a tailored experience when visiting MISSION CRITICAL IMPACT and using our
major products. We treat any personal information that may be contained in
cookies with the same level of confidentiality as other information you provide
to us. If you wish to disable cookie functionality, you may do so by changing
the security settings on your browser. However, portions of MISSION CRITICAL
IMPACT may not function or function as efficiently, without them.
How do we protect your personal information?
MISSION CRITICAL IMPACT safeguards the security of the data
you send us with physical, electronic, and managerial procedures. We urge you
to take every precaution to protect your personal data when you are on the
Internet. To make purchases from MISSION CRITICAL IMPACT web site, you must use
an SSL-enabled browser. MISSION CRITICAL IMPACT uses industry-standard Secure
Sockets Layer (SSL) encryption on web pages used to complete a purchase. This
protects the confidentiality of your personal and credit card information while
it is transmitted over the Internet.
While MISSION CRITICAL IMPACT takes precautions to ensure
the security of your data, no one can completely guarantee the safety of data
transmitted over the internet. It is important that you take steps to ensure
the safety and security of your personal information, for example by not
sharing passwords or other registration data.
How do we use your personal information?
MISSION CRITICAL IMPACT uses your personal information in
the following ways:
- Delivery and billing for our products and services, and to
communicate with you concerning your account and customer service issues. This
may include verifying authorization of credit card usage before any purchase of
content or services.
- Improving our products and services by providing
personalized content recommendations, language and location customization,
and/or personalized help and instructions.
- To ask you to participate in surveys about products,
services, news and events.
- Offering you product upgrades, content, services and other
training courses for you to purchase.
- Providing provide you with content, services,
instructions, and a more personalized experience based on personal information,
such as your language preferences, zip/postal code, country locations, and any
content or other preferences you provide.
- Providing you with news, free newsletters, updates,
targeted advertising, promotions, and special offers.
- To better understand how our products are used, including
Web traffic patterns and what types of content are most popular with users of
our products and services.
- Providing anonymous reporting for internal and external
partners.
- Facilitating your participation in our online forums and
helping to manage improper behavior by individuals using the forums.
How and when we disclose your information we collect.
MISSION CRITICAL IMPACT may share your personal information
with trusted vendors and partners who work with MISSION CRITICAL IMPACT. These
partners are provided with your personal information to help MISSION CRITICAL
IMPACT communicate with you about offers from us and from our marketing
partners. They are contractually required to keep this personal information
secure and to only use it for the purposes for which it is provided. MISSION
CRITICAL IMPACT may send personal information about you to other companies or
people when we need to share your information to provide the product or service
you have requested or to provide a product or service to you. However, these
companies are only permitted to use the personal information for these
purposes.
MISSION CRITICAL IMPACT may also disclose your personal
information if required to do so by law or in the good faith belief that such
action is necessary to: (a) comply with law or legal process or if requested by
duly authorized public authorities; (b) comply with the order of a competent
judicial authority in any jurisdiction; (c) comply with legal process served on
MISSION CRITICAL IMPACT; (d) protect and defend the rights or property of MISSION
CRITICAL IMPACT, or our affiliated companies, their employees and agents; (e)
enforce our terms of use; (f) protect against fraud or other illegal activity
or for risk management purposes; (g) permit us to pursue available remedies or
limit the damages that we may sustain; (g) act in urgent circumstances to
protect the personal safety of users of MISSION CRITICAL IMPACT products or the
public at large.
If MISSION CRITICAL IMPACT should ever file for bankruptcy,
or become insolvent, or be acquired by a third party, or merge with a third
party, or sell all or part of its assets, or transfer substantially all or part
of its relevant assets to a third party, then MISSION CRITICAL IMPACT is
entitled to share the personal information and all other information you have
provided through the products and service to potential and subsequent business
and merger partners.
MISSION CRITICAL IMPACT may share “cookie” and other
anonymous data about traffic patterns or usage collected on MISSION CRITICAL
IMPACT with affiliated companies, its business partners or with third party
advertisers or ad networks. Any data shared is anonymous and does not identify
any user.
MISSION CRITICAL IMPACT may also include third party
advertising. These third parties’ websites and advertisers, or the Internet
advertising companies that work on their behalf, may use technology such as web
beacons and cookies to send (or “serve”) the advertisements that appear on our
Site directly to your browser. They automatically receive your IP address when
this happens. They may also use cookies, JavaScript, electronic images and
other technologies to deliver advertisements, collect information about the
effectiveness of their advertisements, and to collect anonymous information
about your visits to MISSION CRITICAL IMPACT, such as the number of times you
have viewed an ad (but not your name, address, or other personal information).
If you would like more information about this practice, as well as your choices
about not having this information used for online behavioral advertising by
these ad networks, click here:
http://networkadvertising.org/consumer/opt_out.asp.
MISSION CRITICAL IMPACT also contains links to other
Websites and products. MISSION CRITICAL IMPACT is not responsible for the
privacy practices or the content of such Websites or products. Please visit the
privacy policies of these third party sites in order to understand their
privacy policies and data collection practices.
What rights do you have regarding your data?
You always have the right to request information about your
stored data, its origin, its recipients, and the purpose of its collection at
no charge. You also have the right to request that it be corrected, blocked, or
deleted. You can contact us at any time using the address given in the legal
notice if you have further questions about the issue of privacy and data
protection.
You may also, of course, file a complaint with the competent
regulatory authorities.
Many data processing operations are only possible with your
express consent. You may revoke your consent at any time with future effect. An
informal email making this request is sufficient.
The data processed before we receive your request may still
be legally processed.
If you no longer wish to receive communications from MISSION
CRITICAL IMPACT, you can opt-out from receiving such messages in the future by
following the instructions in the message or contacting us at [email protected].
With respect to the Site’s use of cookies and other similar
technologies, by adjusting settings on your browser, you may elect not to allow
cookies to be places, and thus opt-out of certain features of the Site and the
Site’s automatic collection of certain data about you.
You may also adjust your advertising preferences on various
social media websites by adjusting your settings on the platform.
If you are accessing the Site from the European Economic
Area, which includes the European Union, Iceland, Liechtenstein, and Norway, or
you are a citizen of a member state of the European Economic Area, you have the
following rights under the EU General Data Protection Regulation (GDPR).
1. Right to be informed about the collection and use of your
personal data
b. Right to access your personal data
c. Right to have any inaccurate personal data corrected
d. Right to have your personal data erased
e. Right to restrict use of your personal data
f. Right to personal data portability
g. Right to object to the processing of your personal data
If you are from the European Economic Area and wish to
exercise any of these rights under the GDPR, please email us at [email protected]
or write to us at the address below with such request. We will use reasonable
efforts to respond to any such requests without undue delay.
Notice concerning the party responsible for this website.
The party responsible for processing data on this website
is:
MISSION CRITICAL IMPACT
18 Harrison Street
Fort Monroe, VA 23651
Telephone: +1 (757) 940-5520
Email: [email protected]
If you are a resident of California, California law permits
you to request certain information regarding the disclosure of your personal
data by MISSION CRITICAL IMPACT, or its affiliates and subsidiaries, to a
third-party for direct marketing purposes. To make such a request, please email
us at [email protected] or write us at the address listed above.
We respect children’s privacy in particular. We do not
target knowingly or intentionally collect personally identifiable information
from children under the age of 13. By using the Site, you have represented and
warranted that you are either 18 years of age or using the Site with the
supervision of a parent or guardian. If you are under 13, you may not use the
Site. If you become aware that your child has provided us with personal
information without your consent, you are urged to email us at [email protected].
If you would like to contact us for any reason regarding our
privacy practices, please e-mail us at the following address: [email protected].
We may change this privacy policy at any time. If we make material changes to
this privacy policy, we will prominently post that the policy has changed.